ATO launches voice authentication

ATO launches voice authentication
The ATO says that they need to ask the caller to verify their identity in about 75% of the 8 million calls it receives each year.
Australians contacting the ATO by phone will now be given the choice to record a short “voiceprint” that can be used to verify their identity for future calls.
A voiceprint is a digital representation of the sound, rhythm, physical characteristics and patterns in a voice.
The ATO believes that this will provide a more secure, more convenient call experience and will speed up the authentication process, therefore reducing the time taxpayers need to spend on the phone to the ATO.

 

Please Note: Many of the comments in this publication are general in nature and anyone intending to apply the information to practical circumstances should seek professional advice to independently verify their interpretation and the information’s applicability to their particular circumstances.

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